I read a few stories on the internet where somebody got some bad experience with some company and blogged about it. Then said company responded. I never thought it would happen to me. I was wrong.
In my previous post, I wrote about my experience with name.com‘s support (or lack thereof). Today the post received a comment from Lesley Yarbrough, a name.com‘s Community Manager. I also got a call from Scott from name.com.
After talking for a bit, Scott said that name.com did not offer subdomain forwarding. He also apologized for the issue regarding my earlier post. I offered to forward him the emails; maybe they can figure out where those emails went. Since I didn’t receive any failed delivery notices, those emails must have gone some where.
The original complaint was not about the subdomain forwarding, but rather the lack of response from name.com‘s support. It looks like they never received the emails from me. If that’s the case, then it’s understandable that they didn’t reply. But the question they still need to figure out is why they didn’t get the emails that I sent (to firstname.lastname@example.org).
So… I got my original question answered. I am impressed with their effort of finding my blog and getting back to me.
All in all I am back to being a satisfied customer.