name.com got back to me

I read a few stories on the internet where somebody got some bad experience with some company and blogged about it.  Then said company responded.  I never thought it would happen to me.  I was wrong.  

In my previous post, I wrote about my experience with name.com‘s support (or lack thereof).  Today the post received a comment from Lesley Yarbrough, a name.com‘s Community Manager.  I also got a call from Scott from name.com.

After talking for a bit, Scott said that name.com did not offer subdomain forwarding.  He also apologized for the issue regarding my earlier post.  I offered to forward him the emails; maybe they can figure out where those emails went.  Since I didn’t receive any failed delivery notices, those emails must have gone some where.

The original complaint was not about the subdomain forwarding, but rather the lack of response from name.com‘s support.  It looks like they never received the emails from me.  If that’s the case, then it’s understandable that they didn’t reply.  But the question they still need to figure out is why they didn’t get the emails that I sent (to support@name.com).

So… I got my original question answered.  I am impressed with their effort of finding my blog and getting back to me.  

All in all I am back to being a satisfied customer.
Advertisements

One thought on “name.com got back to me

  1. Nice that your blog was able to attract attention that is useful! (unlike attention from me haha).Goes to show that real people in the real world really do read our blogs… and that we need to be aware of what we write!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s